Frequently Asked Questions

How secure is your website?

We certainly understand your concern about placing an order online and giving out your credit card information and we would like to assure you that our website is 100% secure and safe. Our site uses standard security measures including the GoDaddy SSL certificate. All transactions on our site are secured and encrypted for privacy.

How do I place an order online?

Choose your product from our product list located on the left side of our site. Once you have selected a specific product, please select the options that are offered for that particular product. Click on “Add to Cart” and complete the checkout process.

If you do not see what you are looking for, click on Request a Quote and follow the quote request process. We will email you a quote once we receive your request.

Do I need to create an account in order to be able to purchase a product?

You do not need to create an account to be able to purchase a product from us. You can certainly checkout as a guest. However, we do recommend all of our clients to take a minute and create an account. The advantages of logging into your account: you can check the status of your order, view your order history, upload new files, and so much more.

Will I receive an email confirmation after placing an order?

Yes you will receive an email confirmation as soon as your order has been placed. In fact, you will receive several email updates during the course of your order:

  • A confirmation email once your order has been placed.
  • An email of your proof so that you can review and approve it.
  • An email notifying you that we have sent your proof and are waiting for approval.
  • An email updating you that we received your approval and have started printing your project.
  • A final email informing you that your order is ready at will call or that the order has been shipped.

 What are my shipping options once an order is complete?

When placing an order you will decide if you would like your project to be shipped via UPS or if you would like to place it on will call. We can ship: UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air. We do not ship using our customer’s account number; we always ship with our UPS account. When your project ships out we will notify you by email or you can always check the status of your project from our website. You can also track the package from our website once you have logged in.

If you do not wish to pay for shipping and you live in Southern California, you can always place your project on Will Call and pick it up from our warehouse in Glendale, CA. Our Will Call hours are from 8:00 a.m. to 4:00 p.m. PST. After 4:00 p.m. PST it is by appointment only. Our warehouse address is: 524 Riverdale Drive, Glendale CA 91204. When your project is ready for pick up we will notify you via email or you can always check the status of your project from our website.

We also offer blind shipping for our clients who wish to ship their project directly to their client. If you would like to blind ship your project to your client, simply enter your client’s information in the Shipping Address portion of the order form and write “BLIND SHIP” in the Order Notes section.

When will my order be ready?

All turnaround times are based on business days, Monday through Friday, and exclude all national and federal holidays. Turnaround time represents the production time required for your project to be completed; it does not include shipping time. All production times begin once you have approved the proof sent to you.

Once you place an order and upload your files, we will review them and email you your proof. As soon as you email us an approval we will start production. If your approval email is sent to us by 10:00 a.m. PST then production will start on the same day; if it is sent after 10:00 a.m. PST then production will start the following business day.

  • Next Business DayIf proof is approved by 10:00 a.m. PST then your project will be ready (for shipping or will call) by 6:00 p.m. PST the following business day.
  • 3 Business DaysIf proof is approved by 10:00 a.m. PST then your project will be ready (for shipping or will call) by 6:00 p.m. on the 3rd business day.
  • 5 Business DaysIf proof is approved by 10:00 a.m. PST then your project will be ready (for shipping or will call) by 6:00 p.m. PST on the 5th business day.
  • 7 Business Days – If proof is approved by 10:00 a.m. PST then your project will be ready (for shipping or will call) by 6:00 p.m. PST on the 7th business day.
  • 10 Business Days – If proof is approved by 10:00 a.m. PST then your project will be ready (for shipping or will call) by 6:00 p.m. PST on the 10th business day.
  • Please make a note that if your artwork is found to have problems, or if we have any questions regarding any of the files you have submitted, this will delay your turnaround time.

    When can I expect my proof once an order has been placed?

    Low Resolution PDF Proof (Included)

    Once the order is placed and all files are uploaded, we will review each file and email you the proof. If we find any problems or have any questions, we will contact you. If no problems/questions arise, these are the proof turnaround times:

  • Artwork submitted by 1:00 p.m. PST – proof emailed by 6:00 p.m. PST same day
  • Artwork submitted after 1:00 p.m. PST – proof emailed by 1:00 p.m. PST following business day
  • Hard Copy High Resolution Proof

    You also have the option of purchasing a hard copy high resolution proof. This proof will show you more precisely what the printed project will look like. If your order is color critical, we do recommend that you purchase a hard copy high resolution proof.

    Once the order is placed and all files are uploaded, we will review each file and contact you if we find any problems or have any questions. If no problems/questions arise, your hard copy high resolution proof will be mailed out within 24 hours after the order is placed.

    Would you recommend ordering a Hard Copy Proof for my project?

    If your project is color critical we recommend ordering a hard copy proof. We print hard copy proofs on our HP DesignJet Z2100 Printer which is calibrated with our Heidelberg Printing Presses. Hard copy proofs are printed on our special proofing paper without finishing (Gloss AQ Coating, UV, Matte, etc.) Please keep in mind that the purpose of a hard copy proof is to show you more precisely the colors of your project. However, slight variation between the hard copy proof and your final project should be expected.

    If you choose to order a hard copy proof, it will be mailed out to you or placed on will call. The time it takes for you to receive your hard copy proof and approve it is not included in the production time. Please note that production will not begin, and turnaround time will not start calculating, until after you have approved the proof. This is the same for low resolution PDF proofs as well.

    What payment methods do you accept?

    We accept the following payment methods:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal
  • Will I be charged a sales tax?

    We are located in Glendale CA and will need to charge a California Sales Tax to any order that is being shipped to a California address or placed on will call. The only exception is if you are a reseller and are part of our Trade Program. If you are an approved Trade Customer of ours than you will be exempt from paying the California Sales Tax. Any orders shipped outside of California will not be charged a Sales Tax.

    For more information on our Trade Program please click here.

    Are these all the products and options you offer?

    The product list on this site is not a complete list of all our products and the options we offer for each product. If you do not see what you are looking for please feel free to Request a Quote and we will be more than happy to make your dream project a reality. You can also Contact Us and we will be more than happy to provide you with a quote over the phone.

    How can I check my order status?

    You can log into your account by clicking on My Account and view all of your orders. There will be status updates at each step of our printing process. Once an order is complete and shipped out, you will also be able to track your order.

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